Of Departed Flights and Goodness

Let me call him AB. I did not know him well. He was a very senior person in the industry. I held a slightly arm’s length with him. In meetings he was always vociferous and made his points clearly. Today was no different. In all the cacophony in the room, his voice was clear and soft. He ran his own company. I was not sure of him. I thought he was wanting to get something from everyone. After the meeting, he said he would drop me to the airport. I agreed. Nice car, his BMW. We reached the airport. He parked his car and he wanted to have some coffee with me. He was doing some ‘business development’ I thought. He had 40 minutes, he said.

The coffee arrived as did a lean young man with a hint of worry on his forehead. He hesitatingly asked us if we could help him. He had missed his flight and the airline was not in a position to take him on the next without a fresh ticket, which was really expensive. He was going to Srinagar. And he had no money to foot the big cost.

Here we were two suited gentlemen and he thought we wielded some influence! I was not sure what to do. AB did not hesitate. He simply asked some questions and asked me if we would help the man in trouble. He did not wait for a response, and went to the reservation counter and spent the next 30 minutes speaking with passion that we ought to be gentler with our Kashmiri brother. Rulebooks were thrown at us. AB would not give up. I added my two rupees’ worth.

Finally, the reservation manager relented and a fresh ticket was issued for a flight the next day – something that is seldom done. All thanks to AB, for a complete stranger who approached us.

AB need never have done this. Yet he did. And he did not allow for any big drama of gratitude. And made it look easy in the eyes of a stranger who almost gave up hope of getting back and in time, to his family.

How easy it is to judge someone and sometimes unfairly, and carry an impression that is never validated. A simple act of kindness witnessed at close quarters left me in wonderment.

Respect does not grow in an instant. In my case it did. And I was acutely aware of my failing - Inability to see the goodness beyond the image is the same as impaired vision. I thanked the young man. It was time to leave. Our 40 minutes were up. I felt the extra warmth when I hugged AB.

It took a departed flight to understand the goodness in someone.

Of Ambys, Splutters and Stutters...

Years ago, there was this senior colleague who I much admired. Let me call him Dr Rajan. A fine man, he used to be especially kind to his car. He owned an Amby – the good old Ambassador – and used to speak to his car in a kind sort of way. Winter mornings were not good for the cars in those days. Fiats and Ambys were subject to a lot of ignition coaxing and cajoling, and the whining of the engine in the mornings was a regular feature of the times.

Dr Rajan used to talk to his Amby, allow for her to splutter and in all the intervening times would say sweet things to her and forgive her whining. Notice the gender here. To Dr Rajan it was a ‘her’. I was very young then, and used to watch him with amusement. He believed in her and was often said that he knew she could ‘make it’.  It appeared as if his car u came to life after his words of endearment. I learnt then that a dollop of kindness here and there worked wonders, even with inanimate objects!

Many moons later, I had the opportunity to meet a fine student called Chandramohan at a campus at Tiruchi. He was a brilliant man and a passionate soul – a whiz with the web and a technophile. He was shortlisted for the final round of interviews on the basis of his test scores. Before the interviews, he met me – something I always evade, but could not avoid this time – and started to speak to me. I noticed a lot of stutter in his speech. I knew that this had its foundation in confidence and told him that he needs to ‘keep his chin up’ and do his best, etc. When he told me about himself and I was confident he would leave a mark wherever he went. He was passionate, intelligent and caring. I liked him a lot for I knew we had a winner on our hands. However, I knew that it was going to be tough for the young man at the interview, what with his minor handicap.

The interviews started and when Mohan came in, I confronted my worst fears. He seemed nervous and was stuttering a lot. He could not do much and despite my support, his candidature was looking at risk. The panel members sat in the evening to discuss the finalists and I guess, it was my lucky day that I was able to persuade them to clear Mohan. He was put into Sales and Marketing – killer job for such a person! His boss was unrelenting and for about two years he silently bore the brunt of her demands that he “should not stutter.” Long story short, Mohan decided to leave and start his own firm. On his last day at work, he came to me and thanked me and I asked him to have belief and faith in himself – he would one day be an outstanding guy. I told him that I trusted him and his abilities more than anyone, and he thanked me for my words of encouragement. I wish I had done more to help him.

Many years later, Mohan tracked me down, and wanted me to address his top team in Chennai.  He was a hugely successful software entrepreneur and was doing very well in his field. He was very upbeat, very effusive of his praise of the company where we worked and recounted in fondness of what he had learnt in the place where we had worked before. I was a bit embarrassed and while he was being a good host, I was lost in the wonderment of his accomplishments. I had no doubt about his capabilities. His team was very passionate about the company and were very competent professionals. The meeting ended, and I came away feeling really on top of the world. As I sat in my car, it occurred to me that in all the time I was with Mohan there was something very different about him. The stutter had vanished!

What a spoon of self-confidence and self-help can do to oneself! We all need to help ourselves. And we need someone who can be in that hour when support is needed most … someone to help get past that splutter – those cajoles and coaxes with a gentle touch – to find that confidence in ourselves. And I remembered Dr Rajan.